Help Desk Ticket Priority Levels
If your ticket has a deadline or a project that is impacted with the ticket, please feel free to indicate that in the ticket description! Follow these helpful Guidelines to select ticket Priority Level
Low priority / Minor Issue / General Inquiry "This is little to no impact to my work"
Medium Priority/ Standard Issue Non critical impact to just one user "This is impacting my work but I can still get things done"
High Priority/ Significant Issue Degrading performance/ability for work/Needs looked at immediately. "This is an immediate impact and keeping me from doing work"
Emergency Priority/Critical/Urgent Issue Impacting significant group, if not all users/ Mission critical impact. "This is all hands on deck issue"
